Adrian Duncombe
Results-driven, client-focused strategist, and sales leader with a record of achieving consistent success across multiple sales channels (B2B & B2C). Influential and motivating executive with expertise in inbound, outbound telemarketing, call center vendor management, call center vendor selection, sales training and alternate channel.
History includes optimizing and transforming sales operations by leveraging continuous improvement and creative problem-solving approach to deliver positive impacts to the bottom line. Hold a Master’s and BA Degree with comprehensive hands-on leadership approach to ignite sales teams from underperforming to meeting and exceeding company and client goals. Quick learner with an entrepreneurial work ethic and experience. Thrive in fast-paced and ever-changing environments.
SELECT CONTRIBUTIONS & ACCOMPLISHMENTS
– Improved client’s call center sales from a ~24% decline (largest customer sales) to an overall increase in sales per hour of 17%, revenue units per hour increased 26%, and orders per hour were up 8%. Results achieved by identifying and addressing performance gaps within the call center sales team. (PGC)
– Enabled client’s outbound sales channel to grow from ~34 sales per night to over 500 sales per night within just six months of creating and executing new strategy to add vendors while designing and implementing new metrics and incentive programs to optimize vendor performance. Conducted customized training to aid in achieving results. (PGC)
– Decreased cost per RGU 15%, while achieving 32% revenue growth (over a 3-year period), by improving telemarketing vendors’ focus to a needs-based selling approach and process, and by enhancing the vendors’ commission plan. (Charter Communications)
– Exceeded revenue goals 15% in first year and 25% the second year of creating and implementing the Company’s first enterprise-wide incentive sales program, the “Champion Club.” (Charter Communications)
– Increased Outbound Telemarketing Channel revenue 18% within the first year while decreasing the cost per RGU 17% by strategizing and implementing plan to centralize the Channel, involving a lead contact strategy, campaign design, campaign execution and measurements, and vendor selection process. (Charter Communications)
I’ve had the pleasure of working with Adrian Duncombe (PG Consulting LLC) for the last few years. His integrity and dedication is second to none. He recently put on a sales training seminar for my staff and I was blown away at the results! Our sales totals have increased dramatically and my team can’t wait for Adrian can make a return trip! It was very impressive and I am eternally grateful.
Nate,
Thank you so much for you kind words and partnership. It is always a pleasure working with you and your team. Best of luck in the future.
I have worked with Adrian Duncombe (PG Consulting LLC) in several different capacities on and off for over a decade now. His approach to work always incorporates great moral character and integrity throughout the entire project. He has a great track record of results and look forward to working with him again in the future.
Adrian Duncombe (PG Consulting LLC) was a client of mine when he oversaw outbound telemarketing at Charter. During that time we developed a professional relationship which led to a personal relationship which has extended far beyond the time we worked together professionally. Adrian is, first and foremost, a family man. He’s also a man of strong faith.
He’s always exhibited unbowed integrity and strong ethics. While working with him I found him to be knowledgeable and fair, with vision as to how to improve performance as he was cutting costs.
I would certainly recommend to anyone looking to do the same to reach out to Adrian!
I’ve worked with Adrian Duncombe (PG Consulting LLC) in different capacities over the years and he’s always been a true professional. He works tirelessly to achieve the best possible results plus he’s a team player with great communication skills. He’s able to work directly with an agent or with the C level executive. Adrian is a true asset to any organization.
I’ve known Adrian Duncombe PG Consulting LLC for almost 10 years. He’s been a client as well as business partner and has always conducted himself with utmost integrity and a genuine heart for his team’s ongoing success. Adrian is emblematic of a true consummate professional with an exceptional degree of business acumen. He’s a strong man of faith, and a true “Go-Giver” in every respect, and he has my full recommendation and endorsement.
I had the pleasure of working directly with Adrian Duncombe when I was VP of Sales and Marketing at LifeEnergy in Houston, TX. At the time, I was new to the position and legacy outbound telemarketing (OBTM) efforts were in a state of crisis in terms of effectiveness, tracking, vendor management, regulatory compliance and overall structure of the program. I hired Adrian Duncombe as an on-site consultant with the task of turning around OBTM by addressing the above issues. Adrian Duncombe took the challenge and was able to turn around our program with positive results becoming clear in just a couple of weeks. With Adrian’s guidance, OBTM became LifeEnergy’s primary sales channel that was crucial to hitting sales numbers while still “playing by the rules”.
Based on Adrian’s expert knowledge, honesty, ability to get things done and strong moral compass…I give Adrian my highest recommendation. He’s one of the Good Guys in our industry.